Dear Friends, Ever have one of those phone calls? The type where you need to get what you want from a large bureaucratic organization. And what you want falls beyond the rigidly defined bounds of what the call center operator can give you, even though you’re just asking for what you paid for. And you wait on hold, you explain simple concepts, get put on hold again, get transferred to the wrong place, call again, get dropped, call again, ad nauseam. I won’t name names, but I had a series of these calls with an organization recently.
Marcus Aurelius and the Reed Pen
Marcus Aurelius and the Reed Pen
Marcus Aurelius and the Reed Pen
Dear Friends, Ever have one of those phone calls? The type where you need to get what you want from a large bureaucratic organization. And what you want falls beyond the rigidly defined bounds of what the call center operator can give you, even though you’re just asking for what you paid for. And you wait on hold, you explain simple concepts, get put on hold again, get transferred to the wrong place, call again, get dropped, call again, ad nauseam. I won’t name names, but I had a series of these calls with an organization recently.